Privacy Policy — How 7dgame Protects Your Data

1 Introduction

This Privacy Policy describes how 7dgame ("we", "us", "our", "Platform") collects, uses, stores, and protects the personal data of players ("you", "your") who register and use the 7dgame platform at 7dgame.bet. This policy applies to all players regardless of the device or method used to access the platform, including the 7dgame website and mobile application.

By registering an account on 7dgame, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please do not register an account or use the platform.

7dgame is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh place significant trust in us when they share their personal information, and we take that responsibility seriously. This policy is written in plain language so that every player can understand exactly how their data is handled.

2 What Data We Collect

7dgame collects personal data from players in several ways — directly when you register or interact with the platform, and automatically through your use of the website and app. The following table summarises the categories of data we collect and the reason for collecting each category.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

7dgame uses the personal data we collect for the following purposes. We only use your data for purposes that are consistent with why it was collected, as described in this policy:

• Account Management: To create and maintain your 7dgame account, verify your identity, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate transaction records.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the 7dgame support team.
• Security and Fraud Prevention: To monitor for suspicious activity, prevent unauthorised access, and protect the integrity of the platform and all players on it.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, and to apply responsible gaming tools where appropriate.
• Platform Improvement: To analyse how the platform is used so we can improve the experience for all players.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and offers on 7dgame.

4 Legal Basis for Processing

7dgame processes your personal data on the following legal bases:

• Contractual Necessity: Processing your data is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering your account — for example, processing your deposits and withdrawals.
• Legal Obligation: Some processing is required by law — for example, identity verification and anti-money laundering checks.
• Legitimate Interests: We process certain data based on our legitimate interests in operating a secure and fair gaming platform — for example, fraud detection and security monitoring.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

5 Data Sharing and Third Parties

7dgame does not sell, rent, or trade your personal data to any third party. However, we do share data with a limited number of trusted service providers who assist us in operating the platform. All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

The categories of third parties with whom we may share your data include:

• Payment Processors: bKash and Nagad receive the payment information necessary to process your deposits and withdrawals.
• Identity Verification Providers: Where required, we use third-party services to verify the identity documents you submit during account verification.
• Game Providers: Game providers such as Ezugi may receive limited technical data necessary to deliver their games on the 7dgame platform.
• Regulatory Authorities: We may be required by law to share data with regulatory or law enforcement authorities. We will only do so when legally obligated.
• IT and Security Providers: Service providers who assist with platform hosting, security monitoring, and technical infrastructure.

6 Cookies and Tracking

7dgame uses cookies and similar tracking technologies on the website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and improve your experience. The following types of cookies are used on 7dgame:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options so you do not have to set them every time you visit.
• Analytics Cookies: Help us understand how players use the platform so we can identify areas for improvement. Data collected through analytics cookies is aggregated and anonymised.

7dgame does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie settings through your browser. Note that disabling essential cookies may affect the functionality of the platform.

7 Data Retention

7dgame retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of up to five years after account closure, as required for legal and compliance purposes.
• Transaction Data: Retained for a minimum of five years from the date of the transaction, in line with anti-money laundering requirements.
• Identity Verification Documents: Retained for the duration of your account and for up to five years after closure.
• Support Communications: Retained for up to two years from the date of the last communication.
• Technical and Usage Data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Privacy Rights

As a 7dgame player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected].

• Right of Access: You can request a copy of the personal data 7dgame holds about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to Erasure: You can request that your personal data be deleted, subject to any legal retention obligations.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

9 Data Security

7dgame implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7dgame platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security assessments and monitoring of the platform infrastructure.
• Two-factor authentication options for player accounts.
• Secure password hashing — 7dgame never stores your password in plain text.

While 7dgame takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

7dgame is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a player is under 18, their account will be closed immediately and any data collected will be deleted in accordance with our data retention policy.

If you believe that a minor has registered an account on 7dgame, please contact the support team immediately at [email protected] so that we can investigate and take appropriate action.

11 Contact and Complaints

If you have any questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact the 7dgame support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the 7dgame platform

If you are not satisfied with how 7dgame has handled your personal data or responded to a privacy request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.